IMPORTANT UPDATE: Unemployment Insurance (UI) benefits are migrating to Frances Online on Monday, March 4. As a result, this service will be down from 5 p.m. on Tuesday, February 27, to 8 a.m. on Monday, March 4. Customer service will also be unavailable during this period. Find more information at

Submit a form

We know how important it is to get timely information regarding your unemployment benefits. Our ticketing system will provide better customer support, allow you to track your ticket’s status, and give you up-to-date information. We are continuing to respond to messages (tickets) in the order received. Response timeframes will vary, depending on each question or situation. Some issues can be solved very quickly, while others are more complex and can take more time. Please do NOT submit more than one message about the same issue or question.

Submit a ticket below and we will route your question to the unemployment expert who can best help you.

If you don’t have an email address, or if you’re helping someone complete this form who doesn’t have an email address, please enter your information into the “email” field using the following format: (for example, jessie.smith@5554511234). Please also use the hashtag #noemail in the “description” field. This will notify our agents that you do not have an email address and subsequent emails will not be sent to you. Please be aware that without an email address, our agents will only be able to call you to offer assistance, which may increase the amount of time it takes us to respond to your issue. You can also call us at 877-345-3484.

Important: this form does NOT work with Internet Explorer. We recommend using a different browser such as Chrome or Safari. We apologize for any inconvenience

First and Last Name

(do not include spaces or dashes)

Please enter your email address. Put claimant's email in the "your email address" space at the very top.

Select the unit you work for from the dropdown list

(please enter the details of your request. A member of our support staff will respond as soon as possible)

Add file or drop files here