Submit a ticket

We know how important it is to get timely information regarding your unemployment benefits during this pandemic. Our ticketing system will provide better customer support, allow you to track your ticket’s status, and give you up-to-date information. We are continuing to respond to messages (tickets) in the order received. Response timeframes will vary, depending on each question or situation. Some issues can be solved very quickly, while others are more complex and can take more time. Please do NOT submit more than one message about the same issue or question.

Submit a ticket below and we will route your question to the unemployment expert who can best help you.

If you don’t have an email address, or if you’re helping someone complete this form who doesn’t have an email address, please enter your information into the “email” field using the following format: first.last@phonenumber.com (for example, jessie.smith@5554511234). Please also use the hashtag #noemail in the “description” field. This will notify our agents that you do not have an email address and subsequent emails will not be sent to you. Please be aware that without an email address, our agents will only be able to call you to offer assistance, which may increase the amount of time it takes us to respond to your issue. You can also call us at 877-345-3484 (Regular UI) or 833-410-1004 (PUA) for assistance.

Important: this form does NOT work with Internet Explorer. We recommend using a different browser such as Chrome or Safari. We apologize for any inconvenience

Note: If you submitted a message prior to April 28 using our previous Contact Us form, you do not need to submit a new message.

First and Last Name

(ex. 5555555555 (must be a 10 digit number without spaces or dashes)

help

(five digit zip code)

(do not include spaces or dashes)

(When requesting a backdate of your claim, be sure to choose the Sunday date of the week you are requesting.)

(do not include spaces or dashes)

(please enter the details of your request. A member of our support staff will respond as soon as possible)

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