The Oregon Employment Department takes several steps to safeguard your identity and personal information. As part of protecting your identity, all claimants for unemployment benefits are required to complete an identity verification process through our vendor ID.me.
This helps us make sure that someone else has NOT stolen your information to obtain benefits under your name. ID.me is a federally-certified provider that verifies your identity through a contract with the Oregon Employment Department. All new claimants for unemployment benefits must complete the ID.me process before you can receive benefits.
What You Must Do
Please visit https://hosted-pages.id.me/oregon-employment-department-identity-proofing to complete the identity verification process. Or choose “Verifying your Identity with ID.me” under the Quick Links header on our website https://unemployment.oregon.gov/ This online process requires you to upload photos of identity documents, such as a driver’s license or state ID, passport or passport card, and a selfie.
Your information is safe. ID.me uses bank-grade security infrastructure and federally compliant information protection practices to safeguard your data. For additional information on the verification process, please visit ID.me, select “Support” from a banner at the top, select “Verifying for State Benefits” and scroll down to “Oregon”. You may also see the ID.me links on our website.
Having Problems Verifying Your ID?
If you have any problems, you can meet online with an ID.me Trusted Referee. When verifying your identity with a Trusted Referee, you may be asked to upload photos of your identification documents and show the physical documents to an ID.me Trusted Referee.
Look for the button “Verify Identity on a video call” after an unsuccessful verification attempt. When you click it, you will enter a queue, where your documents will be inspected by their team. If your documents are acceptable, you will then be connected with the next available Trusted Referee. Wait times may vary.
For a list of acceptable documents please visit help.id.me.com
- This will take you to their help page.
- See “Verifying for State Benefits” or do a search for a variety of topics that provide answers to a variety of questions you may have.
If you need help in a language other than English or Spanish OR do NOT have access to the internet, camera phone or webcam please call:
- Portland: (503) 570-3700
- Eastern/Central Oregon or Bend: (541) 383-1399
- Toll free: (833) 448-3700
Please do not use these numbers if you do NOT need assistance in another language other than English or Spanish or you have access to the internet, camera phone or webcam.
Important reminders:
- Make sure you keep claiming your benefits every week, even if you have not yet finished verifying your identity with ID.me. Once your verification is complete, we will determine your eligibility for each week of benefits that you have already claimed.
- If you do NOT complete this identification verification process within 10 days of this notice, your benefits may be denied. Since we need this identity verification information to determine your eligibility for benefits, the denial will apply to every week you claim until you can show that you meet identity verification requirements.
It may take a few days for us to receive confirmation of your identify verification from ID.me and continue determining your eligibility. For more information on ID.me, visit their website’s frequently asked questions.
Questions? : Call 1-877-345-3484 (877 FILE 4 UI) or submit a ticket at unemployment.oregon.gov/contact-us