You MUST verify your identity to receive unemployment insurance benefits
The Oregon Employment Department keeps your identity and personal information safe. For your protection, you must verify your identity through ID.me before you can receive benefits.
This helps us make sure someone is not using your stolen information to get benefits under your name. The Oregon Employment Department has a contract with ID.me to verify the identity of all new claimants. ID.me is federally certified and uses bank-grade security to keep your information safe.
What you must do
- You will need two forms of ID, such as a driver’s license or state ID, passport or passport card, and will need to take a selfie while completing the process.
- Please use the ID.me link in the email that the Oregon Employment Department sent you shortly after you filed your initial claim for benefits. The online process requires you to upload photos of your identity documents.
- If you did not provide an email address when you filed your unemployment benefit claim, you can find the link on our website at unemployment.oregon.gov by choosing, “Verify your Identity with ID.me” under the quick links header on the left.
- If you need assistance in Spanish, please go to unemployment.oregon.gov/es/ and select “Verifique su identidad con ID.me” under the enlaces rápidos header on the left.
- If you have concerns about your security or privacy using ID.me, contact one of your local WorkSource Oregon center to schedule an in-person appointment to help verify your identity. Remember to bring the proper identification documents to your appointment. You can find the list of acceptable primary and secondary documentsat tinyurl.com/4f6pufkr.
- Please continue to claim benefits every week, even if you have not yet finished verifying your identity with ID.me. Once your identity verification is complete, we will determine your eligibility for each week of benefits you claimed. It may take a few days to receive confirmation from ID.me that your identity has been verified.
- If you do NOT complete the identity verification process within 10 days of this notice, your benefits may be denied. The denial will apply to every week you claim until you have verified your identity.
Having problems verifying your ID?
If you have any problems, you can meet online with an ID.me “trusted referee.” A trusted referee is a video chat agent who is a trained identity specialist employed by ID.me to verify your identity. After three unsuccessful attempts to verify your identity, you will be given the option to meet with a trusted referee. Select the option to “Verify identity on a video call.” The trusted referee team will inspect the documents you uploaded. If your documents are acceptable, the team will connect you with the next available “trusted referee.” Wait times may vary.
If you need help in a language other than English or Spanish or do not have access to the internet and camera phone or webcam, please call 833-448-3700 (toll free). For more information on ID.me, visit help.id.me.
Questions? Call 1-877-345-3484 or go to unemployment.oregon.gov and select the yellow “Contact Us” button.