How do I file a claim during COVID-19? April 24, 2021 21:13 Updated Filing your unemployment insurance claim can be confusing. Review our helpful step-by-step guides on how to file your claim during COVID-19. Related articles What is the timeline of COVID-19 events and benefit programs paid by the Oregon Employment Department? What do I do if I lost my job or my hours were cut? Am I eligible for unemployment benefits? I was denied unemployment insurance. How do I request an appeal or hearing? When I try to call the Unemployment Insurance phone line at 877-345-3484, I get a voice message that the phone system isn’t working.