Due to potential fraud, U.S. Bank has started freezing Reliacards believed to have been involved in identity theft.
If yours has been incorrectly frozen, please contact U.S. bank. If you believe you are a victim of UI fraud please report it here.
For all new claims, the first payment is usually sent by paper check.
The Employment Department pays benefits electronically either by a U.S. Bank ReliaCard® Visa debit card or direct deposit. If you don’t apply for direct deposit, you will be sent a ReliaCard®.
With direct deposit, we electronically transfer your weekly benefit payment into your checking or savings account at your bank, credit union, or savings and loan. To apply for direct deposit you will need your routing and account numbers.
- Use the Online Claim System and select “electronic deposit," or
- Print the Authorization for Electronic Deposit Form and send it to us. Note: Due to our current workload, mailing or faxing these forms to us will delay your direct deposit. Using the Online Claim System is the quickest way to receive direct deposit.
You can locate the Authorization for Direct Deposit form online at Forms.
Important: When applying for electronic deposit review your bank and routing information carefully to ensure accuracy. The Employment Department has no control over your electronic payment after the payment is issued.
When you sign up for direct deposit it takes up to 2 weeks to verify your account information. During the verification period, you will receive payment by paper check. Submitting additional requests for direct deposit, before the verification process is complete, will cause the system to begin a new verification process and delay your direct deposit set-up.
With the U.S. Bank ReliaCard® Visa, we deposit your payments onto a prepaid debit card. This card can be used anywhere Visa cards are accepted.
Please watch for the card in the mail. It will arrive in a white envelope with an Indianapolis, Indiana return address. Don’t throw it away, even if you sign up for direct deposit. If your direct deposit were to fail for any reason, we automatically switch back to payment by ReliaCard®. When we process payments for a regular UI or PUA claim, it typically takes 2 business days, excluding holidays, for that payment to show up on your ReliaCard®.
When you receive your card, call the toll-free number on the card to activate it. You can access your ReliaCard® account information online at ReliaCard® or by calling their customer service center at 1-855-279-1270.
The Employment Department will never ask you to pay to access your unemployment benefits.
The Employment Department does not use any other outside company to get you your benefits. All communications about your benefits will come directly from the Employment Department, not from an outside company. If you are asked to send money or pay to access your benefits, be aware that this is a scam.
- If someone asks you to send them money in order to receive your benefits, contact oregonconsumer.gov or call 877-877-9392 to report the scam.
- If you get an email or text you think may be from a scammer posing as the Employment Department or legislator, first, do not click on any links and do not respond. You can file a complaint at oregonconsumer.gov or call 877-877-9392.