When there are overpayments, we have a legal obligation to try to recover them. If you did not cause the overpayment, we normally ‘offset’ that debt by deducting the amount of money owed from any future benefits you become eligible for.
If you want to pay the debt in full, you can follow instructions on the billing statement to make payment. If you have questions, or need to set up a payment plan, you should call the phone number listed on the billing statement to discuss your options.
Because of the pandemic, we are drastically reducing our collection of overpayments. The U.S. Department of Labor now allows us to waive some overpayments if the overpayment was not your fault and repaying it would be an unreasonable hardship for you.