We will mail you an administrative decision. It states the reason for the overpayment and the total amount you owe. After that, we will send you a billing statement. The billing statement will let you know that you must pay by a certain date or active collections will begin. The statement might sound alarming, but it will give you options on how to respond to the notice of the debt.
- If you did NOT cause the overpayment, and received benefits under an eligible program, you can request a waiver so you don’t have to pay back the debt. You can request a waiver by completing and submitting the waiver form that was included with your overpayment decision. If you did not receive a waiver form, you can complete the form online.
- If the overpayment was caused by you, and you want to pay the debt in full, follow instructions on the statement to make a payment. If you have questions or need to set up a payment plan, call the phone number on the billing statement to discuss your options.