Here are some common claims status messages that will show up through the Online Claim System, what they mean, and what you can do:
Message: Your claim for the week ending <Saturday's date> was processed for payment on <date claim processed>. Because of the time it takes for processing and mailing, please allow four days from the day you claimed the week before inquiring about a late benefit payment.
What it means: Your claim has been processed and we sent the payment. You will get your check in four days or less.
What you can do: There is no need to take any action.
Message: Your claim for the week ending <Saturday's date> has been received but not paid because of a problem. Information and instructions have been mailed to you.
What it means: We need more information from you in order to figure out if you were eligible for benefits this week.
What you can do: Call us.
- For regular unemployment claims:
- For the Pandemic Unemployment Assistance (PUA) program:
Toll free: 1-833-410-1004
Message: Your claim for the week ending <Saturday's date> was credited as a waiting week on <date claim processed>.
What it means: Before COVID-19, Oregon law required that you wait one week of unemployment before you could start getting any unemployment benefits. This is called the waiting week. You still have to file a claim that week. This message tells you that your claim was for the waiting week.
The rules recently changed and now states can waive the waiting week so people can get benefits one week sooner. We are working on making this update to our computer system. Unfortunately, we expect it to take several months. Once we make the update, we will send you the benefits we owe you for that first week. We will post an update here as soon as we have one.
What you can do: Please do not call or email us about the waiting week. We are already doing all we can. Calling or emailing about this only delays our ability to process everyone’s benefits.
Message: We received your report for the week ending <Saturday's date>. However, the computer cannot find a claim for you. If you are a new claimant, you need to allow five working days for your file to be added to the system. If you are not a new claimant, you need to call your Unemployment Insurance Center. Unemployment insurance claims are no longer handled through our local Employment offices.
What you can do: If you filed your initial claim less than five business days ago, there is no need to take any action. If you filed your initial claim more than five business days ago, call us.
For regular unemployment claims:
Message: Your report for the week ending <Saturday's date> has been received but not paid because we cannot find a new claim for you. If you have already filed a new claim to determine your benefit eligibility, it is still being processed by your Unemployment Insurance office. You do not need to contact them again. After your new claim is processed, the week you just claimed will be processed automatically. If you have not filed a new claim for benefits you need to do so by calling your Unemployment Insurance Center. Unemployment insurance claims are no longer handled through our local Employment offices.
What it means: You have not filed an initial claim for benefits, or if you did, it has not yet been processed. To get benefits, you have to file both an initial claim to determine if you qualify for unemployment insurance benefits, and a weekly claim for each week that you want to receive benefits. This message means you filed a weekly claim, but your initial application for benefits was either not filed, or has not yet been processed.
What you can do: If you have not already filed an initial claim for benefits, do so. If you have, and it has been more than five business days since you filed it and you are still seeing this message, call us at 1-877-File-4-U (1-877-345-3484).
Message: We received your report for the week ending <Saturday's date>. Payment information for this week will be available on <date>. Because of the time it takes for processing and mailing, please allow four days from the day you claimed the week before inquiring about a late benefit payment.
What it means: We got and are processing your claim.
What you can do: No action necessary. Just wait until the day it says payment information will be available. That’s when we will update your claim status.
Message: You have not yet established a claim for the week ending <Saturday's date> in our system. Please return to the menu and select: "Claim a Week of Benefits"
What it means: You haven’t filed your weekly claim yet for this week.
What you can do: File your weekly claim. To start getting unemployment benefits, you need to file a weekly claim. This is different than the initial claim (your application). You have to file both to get your benefits. A weekly claim is how we figure out how much money to send you for that week. A week is Sunday through Saturday. You can’t submit a weekly claim until the week is over. To keep getting benefits, you need to file a new weekly claim every week. File a weekly claim even if you worked that week. Otherwise, you may have to start over later--you may have to file a new initial claim, and wait to get approved again.
Message: The system is temporarily unavailable. Please try again later.
What it means: The system is down for scheduled maintenance. Our system is unavailable from 12:30am to 2:00am each night for system maintenance. We also have scheduled downtime from 6:00pm - 8:00pm on the second Sunday of each month.
Filing of New Claims is not available weekdays from 10:00pm until 2:00am, Saturday from 8:00pm until Sunday at 2:00am, and from Sunday at 8:30pm until Monday at 5:00am.
Our system also sometimes needs to sync with the federal government’s system, and can’t when they have downtime.
What you can do: Please try again later.