It takes us four weeks to process a simple claim. If you do not get your check after four weeks, you likely have a complex claim.
Here are some common reasons for a wait time longer than four weeks:
- You missed a week (or more) of filing your weekly claim. This is the most common reason for a delay in getting benefits. You have to file a weekly claim each week if you want to keep getting benefits. If you miss a week, go into our Online Claim System and restart your claim. If you are not able to restart your claim online, you will need to call and speak to an employee to help you.
- You didn’t report your earnings in your weekly claim.
- You had earnings from the military, federal government, or that were earned in another state. It takes time for us to hear back from their systems.
- Your case requires extra follow-up. Our claims experts have to talk to you, your boss, and/or others because:
- You’re not able to work
- You’re not actively seeking work
- You quit
- You were fired
- You have certain kinds of income we need to factor in, like some pension payments
- You were scheduled to return to work. This automatically stops your claim because we think you’re working and don’t need benefits anymore. You need to let us know if you didn’t return to work and why. Or if you did, what your earnings were.
If any of these apply to you, you can expect to wait longer than four weeks for your benefits. Your claim requires manual review by a claims specialist. A claims specialist will be reaching out to you, so please answer your phone.