If you get a communication from us saying we need information right away (e.g. within seven days, etc.), we do want that information as soon as possible. If you are unable to get the information to us because you cannot get through on our phone lines, we will allow additional time. If action is taken on your claim because we did not get the information when requested, we can go back and make corrections.
With the increase in claims, we are estimating it will take about 12 weeks for an adjudicator to make a determination on your claim. We are in the process of hiring more adjudicators, which will shorten this timeline in the coming weeks.