If an issue arises that requires additional review by an adjudicator, this may result in a significant delay of 12 to 14 weeks (as of 7/8/2020) from when we identify that issue. This is due to the sheer volume of claims requiring review and the federal laws requiring us to ensure people are eligible for benefits.
Some common issues that require adjudication:
- If somebody quits their job, determining if the circumstances disqualify them from getting benefits
- If somebody is fired, finding out if the circumstances disqualify them from getting benefits
- If somebody does not accept work that is offered to them, finding out if the circumstances disqualify them from getting benefits
For people who work for educational institutions, every break between school years or terms, we must adjudicate whether they are likely to be doing the same type of work after the break as they did before to determine if they can receive benefits during the break
If somebody is not available for work
The Department’s temporary rules, adopted early in the pandemic, have greatly reduced the number of issues that have to be adjudicated. Even with this, the huge number of people seeking benefits means we are facing a record number of issues needing to be adjudicated.
The most important thing we can do to speed this process up is hire more adjudicators, which we are doing.