If you get a letter or call from us saying we need information right away (like within 7 days), we do want that information as soon as possible. If you are unable to get the information to us because you cannot get through on our phone lines, we will allow additional time. If action is taken on your claim because we did not get the information when requested, we can go back and make corrections.
We are adding more phone lines, and have been hiring and training more people to answer calls and to make calls. Wait times have gone down, but we recognize that they are still too long. We are calling people directly to address many of these situations.