You chose a Personal Identification Number (PIN) when you first filed your initial unemployment application, whether you filed online or by telephone. You will use the same PIN throughout your claim. You will need it whenever you access the Online Claim System and to claim weekly benefits whether online or by telephone. Agency employees do not know your PIN. If you forget it, you will have to ask us to reset it so that you can choose a new PIN. You can quickly do this through the Online Claim System if you have used it in the past and you remember your security questions. Otherwise you will need to contact us to request a PIN reset. You are responsible for the security of your PIN. Do not share it with anyone and don’t let others use it. Find instructions for resetting your PIN on our step-by-step guides page.